"The entire team loves it as it transformed dreaded expense claims into a 10-minute task"

Heavenly Desserts is a luxury dessert chain, founded in the UK in 2008, offering indulgent treats like waffles, gelato, and kunafeh in elegant settings worldwide.

Challenges faced previously

Heavenly Dessert's previous expense process relied on Excel spreadsheets for submitting expenses for director approval. This approach was both time-consuming and inefficient.

Choosing ExpenseIn

Having used ExpenseIn in a previous business, Simon Champney (Compliance Manager at Heavenly Desserts) was already familiar with its simplicity, especially for end-users.

I had used ExpenseIn in a previous business and found its simplicity for end-users to be its biggest selling point.

The benefits

ExpenseIn has brought numerous benefits to Heavenly Dessert's organisation. Employees can now capture receipts on the go, eliminating the need for manual spreadsheet management. The efficient approval workflows ensure smooth operations, while the ability to track expense statuses has greatly enhanced transparency.

The efficient approval flows keep everything running smoothly, and employees can track the status of their expenses - something that has proven invaluable.

Heavenly Dessert's integration with Xero has also significantly streamlined their processes.

Positive end-user feedback

The implementation of ExpenseIn has been met with positive feedback from the Heavenly Dessert's team. What was once a labor-intensive and dreaded task has been transformed into a straightforward process that takes just 10 minutes to complete, greatly enhancing employee satisfaction.

The entire team loves it! It transformed claiming expenses from being a dreaded, time-consuming task into something that only takes 10 minutes on a Monday morning. 

Exceptional support and seamless onboarding

The support provided by ExpenseIn during the discovery and onboarding phases was excellent, with customer support at ExpenseIn offering invaluable assistance throughout the process. Since going live, Heavenly Dessert's have not required additional support.

We’ve had no reason to reach out for ongoing support because the system works seamlessly - this speaks volumes about its reliability.